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  • What's good: 1. Cheap 2. Outlets to charge electronic devices 3. Wifi What's bad: 1. Poor customer service and communication: I'm on the bus bound to San Diego from Las Vegas and nothing was communicated to me about whether the bus has arrived or not. It happened on my bus ride to Vegas as well. I had to call the business to ask if the bus driver was here or not. I was waiting at the tour bus drop off lobby turnaround which they said they will be at, but the bus was not there. I called and they asked me to look for a blonde lady in charge of registering passengers but I could not find her at all. After waiting for a long while, the company called me and asked if I am on the bus yet or not and I told her I cannot find the bus. She then told me that "I should call them" if I couldn't find the bus (in a way that insinuates that it was my fault), which I did, but they never said where exactly it is at. Luckily the bus driver walked to the drop off area and found me talking on the phone to the lady over the phone. Apparently the bus was parked at the back of the hotel away from the drop off place as described. I don't think they should expect customers to walk that far away from what was written on the email to look for the bus carrying luggages. Other passengers faced the same issues and we waited until 9:20 before the bus can leave, when the bus was suppose to be here at 8:40 and leave shortly after. Same bad customer service/ communication regardless which branch of office I called. But at least the bus this time was more sanitary (not infested with mosquitoes and better toilets stocked with toilet paper BUT STILL NO SANITIZER - SO UNHYGIENIC) than the bus that I took to get to Vegas. I am never ever taking Tufesa ever again.
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