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  • The worst billing department in history! A few years ago I went to get some X-rays which my doctor ordered. They checked my insurance and tried to tell me I didn't have coverage. Which was wrong because I have had the same insurance for the last 5 years or so, anyhow the lady at the front told me she couldn't let me back to get X-rays without insurance. So since it was Friday I had trouble contacting my insurance company to figure out what was going on, I ended up coming back that Monday. Found out my Insurance had my wife's birthday mixed up with Mine, so when they called to verify with my birthday it was coming up wrong. Now that was resolved they let me back there and I got my X-ray done. Fast forward a month or so and I receive a bill from them saying I owe for the X-ray. So immediately I call asking why am I getting billed and not my insurance. Answer I got from billing was something like the front desk lady told me and said "you are not covered." So I told him the story about making sure he called and gives the right Birthday and he then responded saying "well he can't bill them twice" and basically he wanted me to contact them and get them to pay for it. I responded and said do your job and resubmit the paper work because you guys wouldn't even let me in the back to take X-rays until you knew I was covered. Fast forward a few months later and I receive another bill for the same X-ray. So now my wife calls pissed and explains how we have the exact same insurance and she was never billed for her X-ray so why was I getting billed. After a long talk we thought it was resolved. Fast forward to now which is almost two years later. I am looking at my credit and they sent my bill to collectors. WTF so because you are to lazy to bill my insurance the right way you ding my credit. What type of establishment is this. They have to be the biggest bunch of frauds in the world. Especially when I called multiple times trying to get this resolved. I have no problems with my insurance anywhere else, I have great insurance. I rarely have to pay for anything, so why would I pay a bill when I knew I was covered. My insurance even told me to tell them to resend the bill, which I told them and apparently they never did. I can't stand lazy workers. Just plain lazy and wanted me to do his leg work. Now I have to do leg work to get this off my credit. It's a shame that places like this exist. Never would I go here again and never would I recommend them to anyone.
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