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| - I had the worse experience with both the hairdresser and general manager at this store. It took a lot for me to write this review because I don't like talking about my bad experiences but I am very disappointed and sad about what happened to me here. My recent visit to Beauty Brands was very disappointing and had me in tears.
I came to Beauty Brands to get highlights and a trim. This being my first highlight ever, I was a little nervous. The hairdresser's name was JOHNNY and he assured me my hair was going to look great. We chose a color together, and agreed not go dramatic. My hair is dark brown and I told him I wanted brown highlights but not too light. He even took out a magazine and showed me the color he envisioned my hair would look like. When he took out the foil and rinsed my hair, he kept saying, my hair is exactly what HE wanted. Those were his exact words, by the way. When I was all done getting rinsed, MY hair was NOT exactly what I wanted or even came close to I saw in the magazine!! My hair had blonde streaks underneath with red, purple and light brown tones on top. The ends of my hair was very blonde, nearly white. I was pissed off. I asked him to cut my hair short. That didn't make me feel good because I had really long hair. While he was blow drying my hair, I noticed he kept focusing on one spot, like he was trying to cover something. I turned my head and noticed a patch he missed when he highlighted my hair. I said to him, what's going on here? He said, "Oh, yea, I notice that too".
It was getting late, almost 9:30pm. I've been there since 5:30pm. He told me to come back tomorrow and he will fix it, even though it was his day off. I didn't say much, and left. The next morning, I woke up and looked in the mirror and it really sank in that my hair looked messed up. That morning I call Beauty Brands on my way to work. The general manager CAROL answered the phone and I explained to her my situation and she asked that I come in so she can take a look at my hair. I met with her at the salon and she straight looked at me and said my hair looked fine and that the patch JOHNNY missed can be corrected. I was not surprised at all that CAROL said that because her hair was all different colors too. Anyway, she said she will schedule me with a Master Stylist that day to tone my hair down and fix the patch.
I came in later that day for the appointment CAROL scheduled for me with the Master Stylist. When I arrived the reception told me that CAROL set me up with JOHNNY to fix my hair. This is the same dude who messed up my hair! Well, he greets me at the front with this really fake smile and rolled his eyes at me. I knew this was not going to be good. I sat in the chair and he told me that CAROL said I needed to sign a waiver before he touches my hair. Then, he brought our a binder and told me to pick a color. He said that CAROL told him that I needed to pick out a color from the binder and that was the color I was going to get. This guy is giving me serious attitude and I was not about to have him touch my hair. At this point, I was feeling very uncomfortable. I got up and told the receptionist that I didn't feel comfortable with him doing my hair and that I'm picking up bad vibes from him. I asked her to give me a refund for the highlights and I will go somewhere else. She said she needs to call CAROL to get it approved. When she was in the back making the call, JOHNNY comes out with the hair color and said, "Ready"! I told him I didn't feel comfortable. Then, he lashed out and YELLED at me in front of customers and said I wasted his time and that I knew it was his day off! I was soo embarrassed. Customers in the store and salon were staring at me and probably felt sorry for me. I broke down in tears. A minute later, the receptionist came back and said CAROL will not issue me a refund because SHE said my hair looked fine. As customers, we pay for services we want and what makes us happy. Clearly at Beauty Brands, it's what makes them happy.
What was CAROL thinking when she set me up with the same person who screwed up my hair and not only that, what happened to the Master Stylist she promised me?? Go figure. I will never, ever walk into a Beauty Brands salon/store again for anything, not even for a comb.
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