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| - This review is specifically regarding the Rudolph's Christmas Trees at Downtown Summerlin, but as I understand it these are run as one business.
Let me start by saying two things; #1) Buying a tree from a place like this (instead of at Lowes for less than half the price) is SUPPOSED to be fun or at least NOT be miserable. #2) Some people should not be in a customer facing business.
I was going to write a long review telling the story about how these people ruined the experience for our family, but I'll save you the trouble. These people are TERRIBLE! They are in a bad mood, yelling at each other, and all-out rude. They didn't want to help anyone and all we needed was for them to take our info down and take our money. THAT'S ALL WE WANTED! They could have smiled. Nope. The only time they seemed interested in talking was when they tried to sell us the crap they have their on their counter (tree freshener, some giant bag for throwing out the tree, etc.) and then when they told us to be sure to pay the delivery drivers (because they work on tips) for the "free" delivery. Of course we would tip the drivers, but the way they said it was accusatory and just flat out in bad taste.
Long story shortened - Four and a half hours after our "two hour delivery window" (btw we can throw a rock from our house to Downtown Summerlin) we still didn't have our tree. After calling and being asked "Are you the lady who called and cancelled?" Huh? Yeah, we cancelled. That's why we're calling to ask for our tree. WTH? Anyway, finally I got back in the car and drove over to the lot where two EXTREMELY helpful workers (in the dark) were getting our tree ready. They did finally deliver it, but it took two trips to the lot, four or five phone calls to people who don't seem AT ALL organized and one LONG afternoon that ran until 9:30 at night.
Please, please, PLEASE don't let these people sell trees in Downtown Summerlin EVER again. And YES! My letter is already on it's way to the Hughes Corporation, the managers of DT Summerlin, and anyone else I need to send it to in order to keep these rude money-grubbing grinches out of our neighborhood next year. HORRIBLE!
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