I would definitely not recommend anyone to go to this Elements Massage. I had an unpleasant session and my massage therapist was switched without me knowing. I booked it with Jessica, but I didn't know it was another therapist until I checked out. I was offered for a complimentary session, booked it, couldn't show for a medical reason, they tried to charge me $50 for the no show. They said I couldn't make an appointment until I paid that.
According to the owner, it was my fault even though I didn't show for a medical reason. If your client dies the same day he/she has an appointment, would you charge him that no show fee? You own a business, sometimes you do have to try and understand the circumstances from a client's point of view. Well I wish you luck.