These people are terrible. Not only did they not pay off my trade in fully and are now saying it is my responsibility. They are blowing me off when I'm trying to find out who my lender is and get the cleaning and buffing of the car that was promised to me done. The manager of the finance area has a horrible uncaring attitude when it comes to things that are their fault. There are not enough words to explain how bad these people are. DO NOT buy from them. Not to mention if you get an option of Santander Consumer as a lender run the other way. Worst customer support ever and most of them don't even speak English that you can understand.