This 1 star review is for the front office staff and not so much Dr. Epstein. Dr. Epstein refers me to get my thyroid removed he tells me come back 2 weeks after surgery. I schedule my appointment and come back 2 wks after surgery. Prior to my appointment I received 2 calls reminding me of my appointment. No one at that time said I had a balance. I never received a bill why? Because they left the apt number off my address. I get to my appt and Viola the rude unprofessional receptionist says we can't see u unless u pay ur balance. I say what balance and why didn't you tell me during the 2 reminder calls. She replies we like to tell patients in person and not over the phone. I tell her I wasn't prepared to pay today and she replies well I can't check u in until we receive payment. I drove from tempe to glendale only to not be seen and I had just had surgery. I schedule another appointment a month later because that's the earliest they can get me in. This time I have my payment the office manager comes to me and says next time u decide to walk out of ur appt ur going to be charged. I'm confused like excuse me. She said Viola reported u were mad because u had a copay and u said u didn't want to be seen. My mouth is on the floor. I'm like that's not what happened she refused to check me because I had a balance. Viola says that's not true u left on ur own. I say why would I drive from tempe to glendale and fresh out of surgery I feel miserable because my thyroid was removed and I'm not on medication and I refused to check myself in? You're lying. They said if I continue to throw around accusations they will have to ask me to leave of course this was after they received my payment. I see dr epstein for 5mins and he's talking so fast I'm wondering if he is an auctioneer in his spare time. Besides that he was able to find out I had a thyroid problem after 2 years of doctors trying to figure out what's wrong with me