I stop here almost daily. I always go through the drive thru so I don't have to take my daughter out. 95% of the time the staff is great and it moves along nicely....but things happen and if it takes too long then they always give me my coffee on the house and my coffee is always right! There's only 1 or 2 employees who aren't smiling but I think it's more the stress of making bitchy people coffee all day. If I had to deal with some of the rude people and rude regulars they have to deal with daily, I'd shut off too just to get through the day with my job! Thanks guys for helping me wake up every day