I was amazed and really impressed with the Service I received today at ServiceOntario.
It was busy, but the line moved - efficiently. There were tons of people - the line went all the way out the door, but I was seen in about 17-20 minutes, to renew my health card.
Very impressed. Swift service for me. Why? Because I read over what I needed to bring and made sure I had everything with me. It was a seamless experience.