Don't let the name deceive you. You might think walking in here you've stumbled into a Kitchen Stuff Plus but they just start you off with the "Beyond" and as you wander through you get to the Bed and Bath parts.
The store is HUGE. It's the largest in Canada apparently and it's fitting since it's built in what will soon be Canada's tallest residential building. About 1/3 of the store is kitchenware, then a section of dinning, pet supplies, and toys, followed by about 1/4 of the store being bed and the last bit bath and seasonal. The check-out area is gigantic. There is a long maze to walk through filled with impulse buy products as you make your way to the till. There's 15 cash registers so you'll get through in no time.
Customer service was great. There were a ton of staff on hand and if someone didn't know the answer to my question they asked someone who did to get me the answer.
Being the first week that they're open, they were handing out a coupon at the door for 20% off one item in your purchase and pushing you to sign up for their newsletter to receive additional coupons in the future. I bought a spoon and a spoon rest so my 20% wasn't well used on my $13.00 purchase. Guess I should have gone for the $180 bed sheets.