This is by far the worst dealership we've ever dealt with. We live out of state and found a vehicle at this dealership that we'd been searching for. After days of negotiating, the salesman called us and we settled on a deal. The salesman's exact words were, "sold." We then spoke with the Finance Department who took information to work up the Purchase Agreement as our financing was already in place. In the meantime we had purchased flights and a hotel so that we could come pick up the vehicle a few days later. Several hours later the salesman, Gilbert, called back and said they couldn't sell us the vehicle for that price anymore. That was the last we heard from him until today when my fiance called him for an explanation and he hung up on my fiance. In the meantime I had emailed the General Manager Peter Reele, and Peter's response was, "I apologize we could not come to a deal, but Out of State deals with no tax are subject to approval by upper management. After reviewing the deal, we decided your deal did not fit our business plan." So the business couldn't have been upfront with us about their "business plan?" Both the salesman and the finance department knew we were making travel arrangements yet said nothing to us. This dealership made an agreement with us and broke it. A verbal agreement is the same as a written agreement in the eyes of the law, it's a binding contract. At no point in time were we ever told that the sale had to be reviewed by upper management. This is poor business practice. I would strongly caution anyone wanting to do business with this dealership. They lied to us and caused us financial loss, and did absolutely nothing to resolve the situation.