Called in a takeout order. Overheard the staff on the phone saying they didn't know how to get a takeout order. Got my order placed, was told 10-15 minutes. Showed up on time, been waiting 30 minutes and counting so far. I know the food will be good as usual, but this is a little ridiculous for a simple chopped salad.
Ordered at 12:03, got to restaurant around 12:20, got order at 12:45.
My takeout bag was sitting across from me for about 5-10 minutes ready to go until the hostess in charge of takeouts remembered and gave it to me. I wish the other 2-3 hostesses that were standing around twiddling their thumbs could have checked, now I literally have 4 minutes left of my lunch break to actually eat.
If you're going to offer online ordering/takeout, it may be a good idea to have staff that can handle it and also approximate actual wait times so customers know what they are in for. $30+ for a salad and some cornbread may have been worth it if I didn't have to wait for 40 minutes to get it.