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  • I'm sad to downgrade my rating here. After our first visit we were so enameled that we returned several times-often bringing one or several new people to try what we had thought was in the running for our new favorite place. The first time I was understanding of the slower service due to having invited over 10 people to meet us there. However, each time we have returned, we continue to be underwhelmed by the service-and yet, we keep going back HOPING that all those last half dozen visits were anomalies. Here is the great things about the place: as most people mention, the decor is just really cool; the menu is extensive and interesting-haven't had anything that wasn't very decent-the other night, a BYOB burger with lettuce wrap and a fried egg and basil garlic fries-OMG; great beer selection and awesome daily drink specials; THE ENTERTAINMENT!!! Now then, Charli I really hope you take this in the spirit I'm giving it, because again, we WANT to love it. But we haven't been in there once since our first visit where we were even acknowledged by a server before having sat for 10 or more minutes. It makes customers feel small and unimportant when they sit there awkwardly even waiting for a greeting let alone a drink order. I will say that a few times, our service has been perfectly fine AFTER that first long wait. We typically come between 4-6 pm and it's not always terribly busy. Unfortunately, a few times, our service has continued to remain slow for the entire visit. Two days ago, we had the first experience-it took awhile to be noticed (and several other parties who came in after were greeted before us) but afterward things were good-until half our table of 4 was done eating, and then we had a hard time locating our server again for drink refills. Honestly, in the 15 minutes we waited to be helped initially, we considered leaving but in retrospect are glad we stuck around. I hope this place can get their service act perfected because it really has so very much potential. And to be truthful, I will deal with less than stellar food, but, call it my deep-seated and long-lived personal insecurities, being ignored when I'm ASKING to pay for service feels really wrong. Thanks for listening :)
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