I submitted a service request claim through my home warranty company and they sent my claim over to CNN Refrigeration. I yelped the company as I was contacting them to set up an appointment that works with my limited schedule. The phone rang for about 5 minutes. When the lady answered the phone she placed me on hold for another 5 minutes. Once I had her back I gave her my info to schedule my appointment and she couldn't find my claim and had to put me on hold to look for it in another "portal". I was on hold this time for over 10 minutes. I just hung up on them and immediately called my home warranty company to request another company handle my claim. I am a single mom who doesn't have time to wait around for my furnace to be fixed or not fixed by this company. My kids and I need a warm and cozy place to sleep at night and ASAP not when the feel like it!