Being from NY, my family is always seeking delicious bagels. I've been to multiple Bruegger's throughout Charlotte (mostly uptown location) on numerous occasions; usually pretty consistent. While having family in town for the holidays, we decided to swing in. From the time we walked in, to the time we left, the staff lacked customer engagement, tables and common areas weren't kept up, and order was incorrect. I always get the skinny zesty egg bagel, the sun dried tomato spread is legit. If I'm paying almost $5.00 for a bagel (see pic), I'd hope it'd be appetizing and satisfying. My mom and sister's bagels were apparently good. It's getting old visiting familiar chains...and they suck! If it's staff or food quality/presentation, employers...train and educate your staff!!! I'll drive the extra few miles to the Ballantyne Einstein's!