Well, I now know why I keep going to the store I normally go to. I thought this store would be super convenient since it is by UNLV but alas it was not. I walked in to return 3 books and a thred-up bag. I walk in and the person wasn't sure where she wanted me to place my items so I walked back and forth with my big thred-up bag and struggling with my books until finally she just divided it up, books on the left of the register and bag on the right. The bag was sealed with a prepaid shipping label, luckily that was good to go. Next I tried to return my books. Now I've done this many a time and this time there was only one difference. Two of the books came in a resealable box which have these flaps that are inserted into the box and are pretty sturdy. The last and only difference was in a open manila envelope. I was expecting to have to have it taped. So I brought in the shipping labels and as they were putting them on the bags and boxes they said I would have to PAY for ALL the packages to be taped. I said no 2 of those don't need tape. They said they could send them they way they are, the books could fall out. I of course asked how much it would be to have it taped and it was going to be $3 a piece. Are you serious? $3 for a piece of tape... Way to nickle and dime everyone. I left with my rental books and went to another location. I was really shocked how unhelpful and just WOW. I mean $3 isn't a lot but I could have walked into another store and bought a whole roll of tape for that. I know I will not be using this location ever again.