Their customer service could use a great deal of improvement. I bought some suits a few years ago and I've lost weight since then so I went in to take advantage of their "free lifetime alterations." The sales associate immediately tried laying the groundwork to sell me new suits and acted like they weren't going to be able to honor their alteration policy (which I was told when I bough the suits was all-inclusive, no-questions asked as long as I kept my rewards card). After the rude tailor kept whirling her fingers around, apparently wanting me to turn halfway around, she kept shaking her head and mumbling that new suits would be a better option. One suit had some dog hair on it and she looked at me like I ran over her cat and told me to get it dry cleaned before she would even look at it. For the other suit the "free" alteration was going to cost me $55 because "nothing has ever been done with these stitches." I'll be going to a tailor to get these suits altered and I'll never buy a suit from these people again.