This is based on this location. Every other one I have been to especially the Guadalupe location is always great. I've been here in the past and it is generally ok. Food is either cold or order is incorrect. Today my biggest issues were food and customer service. I had the golden chicken sandwich and it was overcooked and dry. All of our fries were cold and looked like they were old and tossed back into the fryer. I didn't bother to mention anything to anyone because nobody seemed engaged with the customers. I will stick to the other locations. This was after 3pm so it was 4 of us and 2-3 others, so no excuse in trying to cut corners or tame a rush.