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  • ZERO stars is not a Yelp option but this place is unworthy of even 1 star. Unethical used sales team. Steer clear of Ben. He sold me a vehicle Tuesday, took my deposit and confirmed my appointment to pick up the vehicle after it was detailed on Thursday and drop my trade. I arrived to pick up my purchase to learn they sold it to someone else earlier today. WHAT?!?! I asked what he was going to do about it and he said he might be able to refund my deposit. Might? I reminded him that is my money, and he will refund it. He had the audacity to suggest that he may sell me a different vehicle. Clearly not an option after this blatant breach of contract. Didn't apologize either, even when I demanded it. Just blamed me for not driving off the lot with it the same day. I have have other complaints which should help you avoid this place like the plague... They low ball the trade appraisal. It's like they aren't aware that we all have access to NADA, KBB and Edmunds. It will take a minimum of 3 lousy offers before they meet your trade demand. This place is filthy and smells like cigarette smoke. It took 2+ hours to get to the finance person who will generate the purchase agreement. And I was a cash customer! Hideous customer service. Unethical business practices. I wasted 3 hours total and don't have the vehicle I purchased nor do I have an apology for their error. I hope that the 30 seconds you've spent reading this will allow you to save your precious time and spend your hard-earned money purchasing a vehicle anywhere but here.
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