My review is strictly for the airports Lost and Found department it is located way far away from everything else in the airport long walk to get to but it was well worth it. Somehow and still cannot figure out how but we ended up with the wrong carry on bag upon arriving at the airports car rental center we spent 5 days searching for our bag with no luck on our last day in Vegas we checked the Airports Lost and Found dept one last time Erica was working the desk and I will say Erica is very professional friendly and really knows her job and does a great job doing it. We were able to figure out where our missing bag was located with Ericas help and knowledge. She is such a amazing customer service specialist I was honored to have her help and I would love to make sure she is acknowledged for doing a great job and is so professional McCarran Airport is lucky to have such a professional person to represent them Erica went out of her way to assist us in locating our missing bag
Thank you Erica Virgin Americas lost and found representatives need to have someone like you working for them or have you train them on how to be professional and care for others like you