What a difference one person can make the lovely patient service check in person with a great attitude and smile. ..she was patient with my husbsnd while obtaining his info and very professional...i have to slightly change my stance i will do a final review after seeing the dr..well li and behold appt cancelled dr not there yep they tried to call us but they had the wrong number no appt no dr waste of time ugh!!!! The medical asst needs a refresher in customer service skills