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| - With the Boulder/Racetrack Dunkin closing as quickly as it had opened, this is now their closest location to my house.
After dropping my girlfriend off at work, I would often stop here and pick up coffee and donuts for my father. After all, they have what is quite possibly the best of each item in the business. However, on more than one occasion, they had put sugar/cream in my father's coffee when I distinctly asked them not to (my father has recently had some heart conditions, and his father before him was a diabetic in his later years, so this wasn't only a mistake, it was a potential disaster in the making.)
Honestly, I was ready to write this place a negative review, and had even complained via e-mail on their website. A few days later, I got an e-mail from the local franchise owner, apologizing for the incidents, and even offering me 2 coupons, each good for a free cup of coffee and breakfast item (donut, bagel, etc.) This is the way you serve your customers. It is great to find a local franchise and its owner that aren't afraid to admit they have done wrong, and help their customers after it all. Plus, since this incident, they haven't once messed up my order, so my words to them definitely have made an impact.
This place really won me over through this all, despite past mistakes. So needless to say, I'm going to keep returning. Glad to find a place like this that actually cares.
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