We've eaten at Paladar numerous times since they opened and in recent years the service has gone downhill. The wait staff are all pleasant but slow and the food service is equally as slow too. On several occasions we've witnessed staff standing around chatting with each other by the drink station when we were waiting to be waited on or for a particular need.
We were there last weekend and tonight and it was no different. Our waiter disappeared several times while we were waiting for him to bring us things. We asked for a regular milk and a chocolate milk for our kids and got 2 chocolate milks. We asked for ketchup for the kid's food and he disappeared and then never brought any ketchup. Maybe take out is the solution?
The food is usually good. My fish tacos were fine but largely bland. I expected a little more robust flavor for Cuban cuisine. It didn't seem to be seasoned. At home we eat mostly ethnic food ranging from southwestern and Latin to Indian, so we're not the average bland Midwesterners (if that makes any difference).
Will we go back? Sure, but probably just to pick up and take away.