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| - I've seen Ana 3 times for a total of 5 piercings. First my belly button in December of 2010. I'm an incredible needle-phobe and have been since I was a kid but through her incredible "chair-side" manner, she got me calmed down enough to bring my anxiety down to a manageable level. She was very calming, took her time and joked with me until my adrenaline was down. She was incredibly careful in lining up the piercing which was important to me since I've had friends who had crooked ones or ones that didn't heal right due to being improperly lined up. My ring fell out and needed to be replaced some months later and when I went to get one, the employee who sold me the ring just guessed on the size and sold me one that was wayyyyy too long. When I went back and talked to Ana about it, I was perfectly willing to pay for a new ring but Ana refitted me with a proper size and installed it all for free even though they don't do refunds or exchanges on jewelry as a policy. She accepted responsibility for the employee's mistake and completely remedied the problem. In July of 2011 she did 2 helix piercings for me which was a pretty specialized project. I wanted an industrial but she explained that my ear is the wrong shape to accomodate it so she worked with me to create what we termed a "faux-dustrial" where she lined up 2 piercings as she would for an industrial but put two separate barbells in the piercings, just lined up to look like they should be connected. She said that once they healed we could put a bent industrial barbell in to accomodate the shape of my ear. When piercing the top piercing, the skin on the top of my ear rolled and caused the piercing to be set at an awkward angle that would have caused problems later. Not only did she notice right away, she removed it and repierced it. She wanted it done perfectly so that I wouldn't have problems down the line. While I wasn't happy about having a third needle stuck through me, it was not her fault that this happened, it's just one of those things that happens and I'm grateful that she noticed and fixed it. She was incredibly compassionate about it and got me through it. I moved to San Diego this year but I came back to visit. I've been wanting 2nd piercings in my lobes and decided to wait for my visit so I could have Ana do them. I went in on Saturday May 19th, 2012 to have them done and saw Ana who, despite them being busy, took her time with me and as she has been before was excellent at calming me down. She never rushes and always makes sure I'm in the right headspace and calm enough before piercing me. It's both because of her skill as a piercer and how good she is at helping me through my anxiety that she's the only one that gets to put needles through me. She's amazing. Not only is Halo amazing for cleanliness and selection of jewelry but Ana is an incredible piercer in all ways. She understands that it's not just about putting accurate holes through people but doing so with compassion and helping them get through it mentally as well as physically. If the doctors and nurses who worked on me as a child had been even 1/2 as compassionate or had 1/2 the people skill as Ana, I might not have the phobia about needles that I have. If any of the medical professionals who have had to draw blood or give me injections since my phobia developed had been as good with me as she is, I'd probably be immeasurably better about it now. I never feel rushed or hurried through a piercing with her. And she always takes the time to talk to me about future piercing projects. This time we talked about the new jewelry possibilities they have to accomodate ears like mine. Barbells connected with hubs or ball & socket joints which would get me even closer to the industrial that I want. Sometimes I have a wait to see her but I never mind because I know that she's just taking the same time and consideration with another client that she does with me and I so value her for being willing to take that time that I'm more than happy to wait while she gives someone the level of attention and care that I need and want for myself. She's just awesome, I can't rave about her enough. Oh, and she has a kick ass accent that I LOVE to listen to and she always has awesome stories!
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