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| - Don't waste your money or your time.
What's wrong with this place:
1) You have to fill out a paper form to order your sandwich. This wouldn't be so ridiculously moronic if you didn't ALSO have to wait while the person working the register has to type in everything you just hand wrote down on the brown paper sack your sandwich ends up being delivered to you in.
2) The wait. Waiting. I'm still waiting... Now we have ONE of the two sandwiches from our order... 10 minutes later... finally we have our entire order. 10 minutes after we placed the order. TEN PLUS MINUTES FOR A SANDWICH. I don't mean to be overly negative, but at Subway I not only watch them make and toast my sandwich, it takes about four minutes from start to finish if there's no one in line ahead of me. This was the case at Which Wich. No one was ahead of me and I waited more than ten minutes per sandwich. Between having to fill our an order form by hand, waiting for the woman behind the counter to enter that form, then waiting for them to make the sandwich it took nearly 20 minutes. That is an abysmal failure of service.
3) The food is just not worth the price or the wait. My sandwich was $9.00, it took more than 10 minutes to make, and I honestly couldn't finish it. I ordered a turkey sandwich, my wife order a turkey and ham club. In both cases the meat was minced. To be clear I mean it was chunked and what could only be described as put through a grinder so that the texture of the meat was unrecognizable to the original source of said meat. It was disgusting. It wasn't edgy, interesting, or unique. It was just gross. I literally couldn't finish it.
What's REALLY wrong with this place:
1) It feels like the concept was designed by a fifth grade teacher. It's essentially designed to make you follow a process that is both totally unnecessary and repetitious.
2) When I asked the woman at the counter if I could just tell her what I want she said, "No." After I filled out the paper bag and handed it to her she asked me, "Did you figure it out okay?" So what she's really asking is if I'm too stupid to fill out a form. Thanks for insulting me, then serving me terrible food for which I over paid.
3) All the food on a single order should come up at the same time. By the time my sandwich FINALLY appeared, my wife was more than half done with her food. The entire process on which this restaurants is based is designed to create a "UNIQUE" customer experience that really just translates into a stupid waste of time.
What's good about this place:
Nothing. Seriously. Don't go here.
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