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| - I have a love/hate relationship with the Cheesecake Factory and I have been to a few, Palo Alto and SJ, CA, Seattle, WA and now Phoenix, AZ. Love the food, the portions, vast selections of appys', entrees and desserts.
Hate the wait and lack of reservations. The Biltmore Hotel called in a reservation for us for a table of 8 for 6:30pm on Sunday. It wasn't a reservation, nor a pseudo reservation, we ended up being seated at 6:50 pm. If you don't get there (any of the restaurants early, before 5pm, expect a wait.)
I ordered the Thai lettuce wraps, $15, extremely yummy and enough to share with 5 others and chicken and biscuits, $21, enough for 3 meals. The biscuits are airy like Marie Callenders corn bread, I got 3 chicken breasts and plenty of gravy. Friends ordered the Steak Diane, excellent mushrooms, miso salmon, shepards pie, just to name a few. Everything was so good.
The downside of our experience at this restaurant was the ordeal of no reservation and our waiter was inattentive, we had to ask for our drinks and appy's. Had to ask the manager to find out what was going on with our waitstaff and order. Hopefully, this was not the norm at this location.
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