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| - I walked in without having appointment but was seated right away for regular pedi +reg mani. The girl who was doing pedi was very friendly, sweet and was doing a great job. All was well until scary Chloe (?) showed up to do my mani at the same time.
That Chloe had horrible attitude - and I mean it. She was clearly rushing, doing half-ass job on filing/cutting my nails, twisting my fingers back and forth. No soaking my hands in the water before filing, no cleaning after filing.. She sat on one side of my pedicure chair and forcefully pulled my opposite arm (no asking "give me your arm", just pulled it, yikes). I did not say anything at first - only asked to fix some asymmetrical filing which she did with sigh (!) and hurting my finger in the process:(
Afterwards she picked my nail polish with intention to do it right away and I asked if we could move to the table, as it was incredibly uncomfortable with her pulling my opposite arm. She said she was late for train so I said I had no problem waiting for somebody else doing it. She stood abruptly, threw (!) the nailpolish on the table nearby, barked "Up to you" and stormed away. WTF??
The other girl who was doing my pedicure was astonished as well (at least I'm not imagining things) and apologized afterwards for this behaviour.
I understand that you, Chloe, are rushing for your train but it's not my problem as a customer. Nobody forced you to do my nails, I certainly did not.
I related this matter to the owner- she apologized, too and said would talk to Chloe. Whatever, I still paid 50$ for this, not even tiniest discount for this horrendous customer service!! 1 star only for that friendly and sweet girl who was doing my pedicure. 4 stars eaten by that monster Chloe:)
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