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  • Will not be bringing my car here for services ever and definitely will not purchase another vehicle from this dealership. For the most part my salesman was friendly but I was looking for a Fiesta ST with the upgraded seats package and he kept making me look at a car without. I pointed to another vehicle that was the same trim and color as the one he was showing me farther down the car row and he kept telling me it was exactly the same. He hurried and got the paperwork going and I kept taxing him on the "other same vehicle" and he finally tells me he will find out what the difference is with the other vehicle. Through hours of negotiations on my trade in value and the cost of the new car we finally agreed to deal and only after I had finally signed through most of the paperwork my salesmen admits that the other car I had kept asking him about had the seat package upgrade that I wanted. I've never been so angry...then to make matters worse as I get in the car and start adjusting my seat to leave in my new car the seat handle adjustment broke off and I barely touched it. I was so angry with my purchase experience and getting screwed over on not truly getting the car I wanted and being there for several hours I didn't want to be there any longer and just headed home in rage. I waited until I calmed down and called the dealership within a day or two to notify them about my seat adjustment handle and they tell me I have to prove it fell off on its own and not from me grabbing it or I will have to pay out of pocket for the repair and won't be covered under my warranty. Are you kidding me!!! There is no possible way for me to prove that and there is absolutely no reason why is should break off by barely touching it leaving from the lot in a brand new vehicle . I'll never bring my car here for anything I'd rather drive across town for services this place is a joke.
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