(0.5 stars) This is by far the worst Costco experience I've had this far. On a regular basis customer service is not a problem, but today we came across one of the worst managers/supervisors of all time.
My mom reapplied for a Costco credit card and was issued a temporary one under her English name. This Maria woman gave us the hardest time at the register, not allowing us to pay on the basis that her ID is her Chinese name. I swear it's racism. This escalated into a heated debate. They could have verified her identity through checking their system and finding a photo of her, since she's been a member for many years. But she failed to do so and instead persisted stubbornly and rudely. She also said "if you don't wanna go through with your payment, that's ok too". Pretty much "you can go home, we don't want you here".
I give props to the male Asian cashier who told Maria "this is typical for Asian families to have different names on their ID".
What doesn't make sense is this temporary ID worked numerous times at the John Birchall location, hands down.
Poor customer service. Poor managerial skills. You've lost the business of a family permanently at this location.