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| - It kind of pains me to give this such a low rating but I'm hoping A) It will matter and someone will want to improve it, and B) that maybe it was an after holidays madness issue that I just happened in on the wrong day. Although with the $$ we spend in here I honestly think it should feel more upscale then it's competition and should be nearly flawless...and the things I saw seemed easily fixable if an associate were looking out for these things (they are NOT all pro make up artists but I get the feeling they all think that's the only reason they are there after this visit). Let me first explain the things I did like....
Pros:
1-Dior makeup display was big and accessible. I thought this was such a nice display (although testers was another issue). It was accessible, they had lots of products from this line, although they didn't have Snow?
2-I liked the perfume separation at this store, and the skin care products on the right side of the store. It felt fluid and sectioned well.
3-I was approached a number of times if I was finding everything okay. And generally the girls seemed like very nice people.
Here are the cons:
1- Testers GONE, not functional, or completely empty (i should specify, predominantly makeup products) I was literally shocked at how poorly managed testers were. Now I understand a DAY of crazy holiday shopping or even DAYS on end of crazy holiday shopping, but isn't there an "opening and closing" routine to make sure the store is 100% for the next day? I can't imagine that 3 hours after opening on the day I went in Anastasia brow pencils were missing gone or non-functional. NARs sets were missing, Kat von D testers were missing, Palettes on Display had no photo/tester/sample product out to even have a clue what was inside. I had to open new products a number of times because there was no indication what it actually was via sample/image/or tester.
2- I had 3 different associates come up to me with my hands full and not a single one offered me the little shopping basket thingy. Although, they all wanted me to know they were there to help.
3-No Bobbi Brown, Guerlain??? WTH
4-Felt makeup artists doing makeovers at this mirrored bar area were pretty inconsiderate to the customer traffic of Kat von D, and Urban Decay which directly faces them (this was kind of a poor design in my opinion) nonetheless these ladies should be equally concerned with selling customers on new products AND making sure other customers are able to freely move about actually BUYING products.
5-OMFG the kids... do not come here on a weekend... apparently every soccer mom and her kids are here on the weekends. Or dropping kids off at the shopping area in general and letting them rome about... I know this sounds heartless, but seriously....
***with regards to the UD product areas... I honestly thought...oh well ULTA is just around the corner, might as well go there to look at UD selection.... So when you have a competitor so close by I would honestly step my game up. Don't just rely on the fact that products don't completely overlap.
Disclaimer: I do have VIB rouge status so I do lots of shopping at sephora for their more "high end" make up available, although online selection is much better than in store at this time in my opinion. The crappy part is I do like to spend lots of time testing stuff out which is very fun. Also I am not upset or particularly disgruntled I was just genuinely disappointed. I sense at times in this area people assume they don't have to do the work to maintain a reputation and that's when things go south. I also think I misjudged what to expect out of the general experience of Downtown Summerlin. Don't get me wrong the variety is incredible down there. And I can't wait to hit up Trader Joe's.
This was my first trip to the new Sephora Summerlin location, I was so excited there was a closer Sephora to me, and I had high hopes for the feel of this shopping center. So far I'm SOOOOOOO unimpressed with DS in general. For the products at Sephora I'm starting to think I'd rather just shop at Bloomingdales or Neiman Marcus for my high end products, stick to online and or take an infrequent trip out to Town Center. I've had the BEST customer service there. and didn't feel like I had a cheap experience.
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