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| - I had a relative in town a couple of weekends ago so decided to meet up with some other friends and family at the Culinary Dropout on 7th Street on Sunday morning for brunch. There were 5 of us in all and we are seasoned "brunchers" , so we were excited to try it out. The first warning sign came with my call the day before; I got someone on the phone who was downright rude when I asked about whether I should (or could) make a reservation. I was apprehensive about the next day and surprised because this is a Fox restaurant and I expect better from them.
We arrived the next morning in different cars and were greeted by the valets, who were really nice. I stopped in at the Ladies room and found that both doors to the restroom go into the same place. I'm no prude but it felt awkward to me. We were shown to an outside high table which proved to be uncomfortable to one of our party due to back problems so we then moved to a regular table but still had hard chairs. I was eyeing the sofas but was told that they were "reserved" for large parties. Amazingly, those "large" parties somehow shrank when the guests began showing up.
The food showed up promptly and was enjoyed by everyone. I had the biscuits and gravy, my visitor had the breakfast sandwich, and others had more traditional egg dishes. I had coffee which was decent but had trouble keeping it, and our water glasses, filled. I suspect the service will get better once the team figures things out.
So, Culinary Dropout, here are my suggestions for getting me (and all the friends who rely on my suggestions), back again:
1. Central Phoenix is NOT Scottsdale. There are a ton of great restaurants very close to you who are really service-focused. This is a crowd who wants a good meal and to be treated well. When that happens, you get fierce loyalty and repeat business...just ask the Windsor about that.
2. Focus on doing what you're good at. You cannot be all things to all people. There are other restaurants in Central Phoenix who are having the same issue and it is hurting them, in my opinion. Try to focus on the neighborhood locals; they are the ones who will keep you healthy.
So I didn't want this to sound so harsh but you have little time to "make it" in this neck of the woods....I sincerely want this to work for you and the neighborhood. Until these things improve, I won't be back. Just sayin'.....
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