The system they have is outdated and need something tangible to scan into their system; they don't input information. They refused me because I didn't have my medical cards because I'm waiting for them in the mail. I had all the information they needed that would be on my medical card; I even had a customer service lady confirm that I did have insurance, but because I don't have a piece of paper I can't see a doctor! The medical assistant wasn't helpful and was rude. Just because you haven't heard of Coventry Health Care doesn't mean that I'm lying to you.