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  • Service is 5 star, but the billing kills it for them. I have been a customer of Howard Air for 3 years - love their annual maintenance plan. The service technicians are always professional, courteous, clean and do a great job of helping me understand my AC unit. After every service, my report is quickly and efficiently emailed to me. Everything is done with technology. Until you call the office. This year I forgot to ask for my renewal with my spring service - which the technician would have done in the field (love this!). So I needed to call to make payment. The nice gentleman who answered the phone was very willing to help and he was extremely polite. He took all of my credit card information, my billing address, and thankfully he stopped short of my mother's maiden name. At the conclusion of the call, he said "ok I will get this over to billing". My brain started screaming!!! Why in today's technological age is all of my pertinent credit card information floating around an office on a piece of paper?!?!?! Additionally, he was kind enough to repeat every detail regarding my credit card number aloud in the office. I appreciate wanting to make sure the information is correct. Businesses, in 2018, should have a better fraud protection mindset for their customers. I'm sure everything will be fine. I just don't understand why there are not more layers of consumer protection in the business office like there are with the technicians in the field.
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