Visited this store on Monday afternoon and had to wait 15 minutes before speaking with an employee. I had several questions regarding my current phone which hasn't worked well in months in spite of several contacts with Verizon tech support. The young man I spoke with essentially told me it was my fault because I had purchased a bad phone. He seemed oblivious to his own implication that Verizon sells junk. I also asked him why I should stay with Verizon given the poor service I have received. He said the only reason to stay is their great customer service.
He couldn't have been less interested in helping a customer so I didn't stay a customer. Do yourself a favor and visit the cell phone center in Target or Sam's or anywhere but this store.