I've been an owner for several years. Great company that offers a great product. Properties are beautiful and the staff are great. So far, I've visited the properties in So Lake Tahoe, Napa, San Luis Obispo, Steamboat, Las Vegas, Sedona, and exchanged a stay in Palm Desert and Hawaii. It's a different way to make reservations. If you're ready to make a long-term commitment to vacationing then it's the nicer way to go. Just like any other timeshare or vacation ownership, they offer free gifts to get people to come in and sit with an agent. If you're not ready then don't accept the free gift. If you accept the free gift then don't be surprised if they ask you to buy. I've met with a number of agents. Some are good and some are not so good. Overall, I've had a good experience.