This used to be my favorite bagel place in Madison, but I was there yesterday when my husband and I both saw an employee drop a bagel on the floor, pick it up, and put it back in the container for sale...I approached the owner and told him about the incident and he and the employee denied it. He, the owner, also denied being the owner when I asked him directly if he was the owner. I'm giving up my favorite bagels for health/safety concerns and because denying you're the owner is poor customer service--be warned!