Very disappointing service department. Brought my 2012 Civic in last May for an initial service and oil change/tire rotation. They forgot to return my wheel lock for the lugs. Oops. Went back - lost apparently. Oops. They also forgot to wash the car.
2nd incident - I Had my 20K service done there just 3 weeks ago - but this time they forgot to reset my automatic service notification - which started going off a few days ago.
This honestly just feels like a slip-slop operation. Nice facility, but they are pricy and their service reps seem like amateurs - and the service people are absent minded.
There are far better Honda repair facilities out there - from now on we will stick with Hon-Man in Tempe even though it is a drive for us.
We have owned many Hondas over the years - but I would avoid this repair dept.