For a company that has such a high rating with the BBB and other rating agencies I was excited about contacting them with my security problems and having them install a new or fixing my existing system. First the receptionist was very freindly and helpful then she put me in contact with the owner of the company, Jeff and he was very knowledgable and understanding about my problem , very nice guy. Jeff passes it off to Steve and asked I keep him informed on the situation. Jeff e-mailed me Steve's contact information and Steve contacted me about my camera problems. He was very knowledgeable about cameras but needed to find out about wireless 4G Internet conectablitly thru this type of router. 4 weeks later never heard back for either Steve or Jeff, so I called and left a message with the receptionist for Jeff but never heard back. Again about 3 weeks latter I called the receptionist and asked for Jeff but he was out on a sales call, I explained to the receptionist what had happened and she was very understanding and helpful I explained that I just wanted to know if the company was interested in bidding on the product or not. Either way I just wanted to know. One week later and still no response from either Jeff, Steve or anyone in the company. It's to bad they really sounded like a great company. Just thought other may like to know that high rated companies sometimes don't act like high rated companies.