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  • Beware of extra charges! Especially if you book through Hotwire! We were charged an extra $208 for a weekly rental pre-paid through Hotwire. When we asked why they were charging extra when we already paid through Hotwire, the counter agent said she was giving us a deal and we could call Hotwire for a refund. Since $208 was slightly less than what we paid through Hotwire, we agreed, signed, and left in the Full size rental (we paid for a Full size rental through Hotwire!) Of course, Hotwire said they will not refund anything, and upon closer inspection of the receipt, the $208 was an EXTRA charge for a "special" Full size. This was not explained to us at all, that we were paying nearly double to upgrade from a Full size to a special Full size. The worst part of all this is, for months we have been calling this place of business to resolve this issue. They have told us on several occassions that they would refund half the discrepancy ($104), but they never do. We have literally been told 10 times that someone will follow up and call us back, but nobody ever does. The few times we have actually been allowed to talk to a manager, he says he will issue the refund, but it has never happened. I cannot believe that a company of this size operates this way and in such a dishonest manner. We are very disappointed and will never use Hertz again.
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