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| - Masa Sushi emailed me with an inquiry:
We are always interested in knowing what happened and if there was a reason
why you decided not to purchase with us. If you could be so kind as to let
us know any issues or concerns you may have had at the time, we would
appreciate it. We are
asking for your feedback to help make your experience at Masa Sushi better.
We are always trying to provide our customers with the best service
possible.
This was my response:
Hi Masa Sushi,
I wanted to respond to your inquiry by informing you that I ordered a delivery of Sesame Tofu, Volcano Roll and an order of Steamed mixed vegetables with no tofu Saturday November 19. I received my food in a timely fashion. However, upon eating my food, I have thrown it up.
My request of steamed vegetables was not upheld. My mixed vegetables were cooked. My mushrooms were darkly spotted and mushy along with my rice. I cook with mushrooms regularly, as I know what rotten mushrooms look like. The mushrooms in my order were rotten. I assume this is why my special request of steamed mixed vegetables were cooked, in order to mask that they were not fresh. I special requested that my vegetables be steamed while online ordering as well as when I called the store to change my order from pick up to delivery.
I order from you guys regurlary, both dine in and delivery. I have grown fond of your dishes and sushi. I am disappointed with my quality of food that I was sold as I feel as if I have paid for garbage. I hope that you may share this with your kitchen staff, Management as well as Prep Cooks. Take into consideration that a paying customer should receive fresh, quality ingredients.
Thank you,
Bianca H.
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