We were very dissatisfied with the service we had for dinner tonight. We went here for a birthday and were excited to try Smokys for the first time.
Everything started out great and we had no complaints. I ordered the prime rib medium rare and so did my friend. When the steaks came out they were noticeably WELL done. Gray, dry, and chewy. I mentioned to the waiter that they were well done and his response was "well those are our last two pieces of prime rib and I told the chefs to try and make them as rare as possible." When he realized that the steaks couldn't be medium rare why didn't he tell us right away so we could order something else? They also declined reducing the price of the overdone (I mean really overdone prime rib) steaks from our bill. We each only ate about 3 bites of our steaks and could not finish the rest.
I should also mention that they push the hash browns as your potato side because "they are their specialty". They didn't tell us that they are actually served family style (one small plate of hash browns to share). They also were mushy and unsalted.
I really like to give restaurants a second chance but I can't in this case. I left the restaurant feeling very embarrassed and uncomfortable because of the poor customer service.