I wish I could give zero stars, but that's not an option so I'm giving a pity 1 star. I was gifted a massage from a friend and I booked it a least a week prior. I received my confirmation call yesterday and this morning I was getting ready to leave my house and received a phone call from the manager. Keep in mind my appointment was scheduled for 12pm and I was told to come in 15 minutes prior. So I received a call at 11:32 saying that my gift was not credited because it expired (which I had no idea about since it was a gift and no one notified me at the time I made my appointment) and I can either pay the 49.99 or cancel. So clearly I canceled. Maybe if you would have notified me sooner than 28 minutes prior to my massage that had been scheduled for a full week then I would have considered paying. It is totally unprofessional to wait that long to notify anyone. I understand that if it's a policy you have to abide, but really... 28 minutes before you're going to notify me? And in a rude manner without offering any other option than paying the entire price. It was their mistake, not mine, so why am I the one being treated like I made a mistake? Such poor customer service I'm glad I didn't come in now and waste my time.