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  • I'm frustrated at this place. They've messed up my food twice less than a week!!!! I tried calling last week & someone picks up but that's it. You're not on hold...no one answers and acknowdges you. It's just silenced. And yet I'm the stupid customer that still tips them. I've worked in the food industry during my college years so I always have a soft spot for them BUT seriously enough is enough!!! Last week, I ordered 2 Protein Plate (spicy beef teriyaki w/ chicken katsu) with choice of Mac salad. My Katsu was over cooked - the breaded part was litterally too brown & super dry plus it was missing the Katsu sauce! The mac salad was super al dente...I don't mind al dente but not when the pasta clearly still needed to be cooked. That was very disappointing!!! Today, I placed a to go order and requested spicy beef teriyaki with noodles but instead, I got spicy chicken with noodles. I tried calling; same scenario, my calls gets picked up but no one acknowledges and its just dead air! It takes me 15 minutes one way to come and pick up the food (my work is on Higley & Mckellips). It's frustrating to be driving 30 minutes round trip to have your food not be the way you want it to be. Customer Service needs some pruning. I want to give you my business. I mean its not only me that's ordering. I usually get 4 or 5 of my co-workers to order with me. So I do bring business in; but YOU need to get it together!
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