Today I bought my first ever new bike thanks to the knowledgeable and patient people at Ride Away Bikes. I've used second-hand bikes for most of my adulthood and was super excited to finally get myself a new one.
I first went to Ride Away Bikes about a year ago when I needed a tune up and new handle bar for my old beater Raleigh and found them to be quick, efficient and not expensive relative to other bike shops in the city. So I felt comfortable heading back there when it was a time for a new bike. Also, I had looked into their selection of bikes before heading in and really liked what was on offer.
I was really impressed with my experience at Ride Away again today. Even though it was super busy, (they were open on a holiday) staff at the shop took the time to help me figure out what would work for my needs.
What I liked best was that they were honest and informative. When I was trying to make a decision between a bike that was within my stated budget and one that was way beyond my budget but that had also caught my eye (it was pretty), they really helped me figure out and understand the respective specs of each bike. In the end, I feel like I made a sensible and well-informed choice!
Since I spent a bit of time there trying to make a final decision, I noticed this top notch level of service with all other customers that walked in regardless of whether they were looking for a big or small service or making a large or minor purchase. This is definitely a customer-service oriented shop and will definitely go back again when needed!