Vegetarians beware! I went for a carryout meal after a long, late day at work. Told the cashier I've had problems in the past when I ordered salads with NO chicken, only to find tiny pieces of chicken throughout my salad -- clearly the chicken had been picked out as an afterthought. She assured me that they make each of their salads fresh, and no chicken would be put on my salad. Stupid me, I believed her and didn't check the order before leaving -- fatigue and hunger were compromising my judgment. There was a big pile of fresh chicken on my salad when I sat down to eat. At that point I'm not about to call or return to the restaurant. I removed the chicken, piece by piece, trying to find the mini shreds that aren't so easy to see. Picture the scene in Little Miss Sunshine when the grandfather went on a diatribe about another chicken dinner. That's how I felt when I saw chicken on my salad. Sigh.
Although this is my first visit to the University Ave location, I've had this happen numerous times at the one on West Washington and Regent. I keep telling myself I'm not going back but then several months pass and I decide to give it another shot. Don't do it. The bakery and bread are good and the rating probably deserves another star or two (if you're a meat eater!) but I'm totally fed up with the repeated bad experiences.