Going to keep this short and sweet - came here with a friend to do a phone upgrade and we lingered around the mobile phone area for probably ten minutes. There was only one employee in the area, so we were waiting for her to finish up but then two more employees walked into the area and chatted to each other instead of acknowledging us. However, the reason this review is three stars instead of one is due to Hoda, the Verizon specialist at Best Buy. She was friendly, helpful, and knowledgable in what was happening.