As an avid Yelper, I owe it to Dukes of Air to write this although my husband had all contact with them. Dukes of Air literally saved us!
Response time was amazing. The air conditioner failed in the later afternoon this past Monday and a tech was out a few hours later. Then, another rep came out (whose name I don't recall...apologies) later in the evening AFTER he was off work to provide a quote and talk to my husband.
Voila! Our new unit was installed this morning and my husband reports the house is now cool less than 48 hours after the unit failed. That's service! I'm excited to get home and relax in the cool air.
I'd like to compliment all the team who came out helped. They are ALL polite, addressed me with "ma'am" and were extremely professional and helpful.
Duke's of Air, YOU ROCK!