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  • Horrible customer service. I asked an employee if a sandwich sitting on the serving bar was mine and she kept making smart/sarcastic/rude comments about it while rolling her eyes and snickering with other employees. It was unnecessary to make a customer feel uncomfortable for asking a question. I talked to the manager. She apologized and said she will talk to the employee, but I will not return to this spot. I want to enjoy my food, not feel hostile to ask a simple question. Usually panera has great customer service but I was disappointed with the level of service at this location.
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