I like this place - it's actually VERY good for a food court restaurant. I've had the BBQ short ribs (~$10) a few times and they've always tasted delicious. My usual sides are green beans and kimchi. The green beans are delicious (and I don't usually throw around praise for green beans) and the short ribs also taste good. Obviously, it doesn't taste as good as homemade kalbi, or kalbi from a full service Korean restaurant, but I'd take it over any other food court meats. The kimchi is usually pretty weak, but I guess they don't want to scare off customers who can't take the heat.
I think the food actually tastes better if you take it to go and let it sit for a while. The beans and kimchi give some really good flavour to the white rice. Even better is if you have some GOOD kimchi at home to add a much needed kick to an otherwise great $10 mall meal.
The service has always been quick and friendly. The food is usually ready in just a few minutes.