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| - I wanted to introduce my niece to Arby's. She'd never eaten there before (is that even a thing? Who doesn't like Arby's?) and was willing to give it a try. The lady at the register was friendly and was training a new employee. She even apologized for it. I told her no worries. Got my order placed and went to find a seat.
It seemed to take a little longer than normal for the order to come up, I know because I used to work at Arby's years ago. When I saw my order coming up, I walked up to get it. The lady who took my order was turning around and about to call my name when she saw me. She apologized for it taking a bit. Again, no worries.
Sat down and my teenage niece got to try her first curly fry and jamocha shake, fry dipped in the shake, of course! Her eyes got big. She approved. Then she bit into her chicken cordon blue sandwich. Or I should say tried to. The chicken was weird she said as she was choking part of it down. I asked her what she meant. She said it was hard and handed it to me. She had bitten through the bun, cheese, ham, and coating on the chicken, but COULDN'T BITE THROUGH THE MEAT! It was tough, you could feel it, and the coating was browner than I've ever seen on one of their sandwiches. Ok, it happens. I walked up with it and gave it to the trainee who took it to the manager. She stuck her fingers into it, and looked at me and said it was fresh and they'd just made it. I let her know that it was tough to the point of being inedible. She actually asked me what I wanted her to do about it! I'm like, are you kidding me? She offered me a regular classic roast beef instead. Aside from the fact that she was offering me a sandwich that is about a buck fifty less than the rock sandwich we'd gotten, my niece doesn't eat beef. Otherwise I'd have gotten her one to begin with, because duh, they're the bomb. So I asked for a couple ham/cheese sliders.
SHE ROLLED HER EYES AT ME AND SIGHED like a spoiled rich kid who is being asked to throw away their own trash! She calls out for two sliders. I waited. I saw them come up. So did she. But the order she was waiting for wasn't up yet so she walked away. Came back a minute later, PUSHED MY SLIDERS OUT OF HER WAY, and proceeded to bag up 3 other orders as they came up. She didn't touch them, and once all the other orders were passed out she started to turn to walk away. I looked at her and said "Really, you're just going to push my sliders aside and ignore them?" She got really snotty with me and said she'd get to them in a second. Not once during the whole exchange did she apologize for the inedible food. In fact, not once did she speak to me in any way other than snide, irritated, and rude. Finally gave me the tray and said here you go. I told her thanks for nothing. Then she said really loud and sarcastic "have a nice day!"
This person, Michele D. should not be in customer service or food service if she can't deal with people without the attitude. I will still go to my beloved Arby's, just not this one! The two stars is because the other employees were pleasant, and my niece loved the food that she could eat. My roast beef was cold by the time I could eat. I took it home. My dog was very happy with it.
Update: I got a call from the store manager today apologizing for what happened. She said she will talk to the employee to make sure it doesn't happen again. She assured me that it was not typical behavior. I know we all have bad days so I will give them another chance. I appreciate that my complaint was heard and dealt with. That's always a good sign in my book.
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